EzCash BD FAQ — All Your Questions Answered

Only one EzCash BD account can be registered per mobile number. Any attempt to create multiple accounts on the same number will be automatically blocked by the system, and both accounts may be permanently closed. Enjoy all the benefits with a single account.

Only a mobile number is needed to register. However, identity verification may be required for large withdrawals or account verification — this is done to keep your account secure.

First, check that you have a good network signal. OTPs usually arrive within 30 seconds. If it doesn't, wait 60 seconds and tap "Resend". If your message inbox is full, delete some messages. If the problem persists, contact support.

After logging in, go to Account Settings to update your profile information. Changing your mobile number requires OTP verification. If you run into any issues, contact our support team.

To close your account, please contact support. Make sure to withdraw your balance before closing. Self-exclusion and temporary break options are also available for responsible gaming.

The minimum age to register on EzCash BD is 18. Accounts found to belong to minors are closed immediately, and any deposited funds will not be refunded. To learn more about responsible gaming, Responsible Gaming View the page.

After logging in, you'll find your unique referral code. When a friend registers using your code and makes their first deposit, you'll receive a bonus. Referral bonus details On the promotions page View.

First, check that your mobile number is correct and that Caps Lock is off. If you've forgotten your password, use the "Forgot Password?" option. Alternatively, log in via OTP Login . If the issue continues, contact support.

On the login page Click the "Forgot Password?" link. A reset code will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes.

Too many incorrect password attempts will lock your account for 30 minutes as a security measure. It will unlock automatically after that. If you need access sooner, reset your password or contact support.

Yes, ezcash bd can be accessed from any device. You can be logged in on multiple devices at the same time. For security, make sure to log out of any sessions you're no longer using.

If there is no activity, your session will automatically end after 30 minutes. With the "Remember Me" option enabled, you can stay logged in for up to 7 days. Do not use this option on public devices.

On the login page Click the "OTP" tab. Enter your registered mobile number and tap "Send OTP". Enter the 6-digit code you receive, then tap "Verify & Login" to access your account.

You can deposit at ezcash bd using the following methods:

• bKash — Most popular, instant credit.
• Nagad — Fast and easy mobile banking.
• Rocket — Mobile banking service by Dutch-Bangla Bank.
• Bank Transfer — to your designated bank account.

For more details Transaction history page View.

The minimum deposit is ৳500. Maximum limits vary by payment method. With bKash and Nagad, you can deposit up to ৳25,000 per day. Bank transfers allow higher limits.

Deposits are usually credited within 5–15 minutes. If yours hasn't come through, take a screenshot or note your transaction ID first, then contact support with that proof. Most issues are resolved within 1 hour.

Withdrawal requests are typically processed within 15–30 minutes. Requests made after midnight may be processed the following morning. Unusually large amounts may require additional verification time.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account level. For more details, Transaction history page View.

EzCash BD does not charge any withdrawal fees. However, mobile banking operators (bKash, Nagad) may apply their own transaction charges, which are outside EzCash BD's control.

Yes, once your deposit is successful, your game wallet is credited right away. No separate transfer is needed. If the balance doesn't appear, try reloading the page.

If you've sent a withdrawal to the wrong number, contact support immediately. The sooner you report it, the easier it is to resolve. Once the transaction is completed, a reversal may not be possible. Always double-check the number before submitting a withdrawal.

New members get an attractive welcome bonus on their first deposit. Register, make your first deposit and the bonus will be added to your wallet automatically. Full terms & conditions On the promotions page View.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — for example, a 10x wager means you need to bet 10 times the bonus amount. Once the requirement is met, any winnings from the bonus can be withdrawn.

After Login On the voucher page Go and enter the code in the designated field. Hit "Apply" and the bonus or discount will be added instantly. Each code can only be used once.

If your daily bets exceed a set amount, cashback is credited to your cashback wallet the following morning. Cashback rate & terms On the latest promotions page Check it out. It's an everyday perk for active members.

Bonuses generally need to be used within 7 to 30 days. Any unused bonus expires and is automatically cancelled once the validity period ends. Use your bonus promptly after receiving it, and check the promotions page for expiry details.

Free bets don't require your own money. If you win, you keep the winnings — if you lose, you lose nothing. Winnings from free bets can be withdrawn directly (terms apply).

Usually only one bonus can be active at a time. However, some promotions can be combined. For more details, promotions page Read the terms & conditions or ask our support team.

ezcash bd offers:

• Sportsbook — cricket, football, tennis, kabaddi, and much more.
• Live Betting — Place real-time bets on live matches.
• Live Casino — Baccarat, Blackjack, Roulette.
• Slots — 500+ slot machines.
• Virtual Sports — Play anytime.

To see all games Popular Games Page Visit.

The minimum bet for Sports Betting is ৳50. For casino games, the minimum varies by game, generally starting from ৳10. Maximum bet limits are determined by your account level.

First, check your internet connection. Refresh the browser or restart the app. Clearing your cache and cookies often resolves the issue. If the problem continues, contact support — if your connection drops during an active bet, the system records it.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases — such as a match being cancelled or an odds error — the system will automatically void the bet and refund your money.

EzCash BD offers competitive odds across the market. cricket and football typically feature the best odds. Boosted odds are available for select events. To see the latest odds, Sports Events Page View.

Yes, EzCash BD is fully mobile-friendly. All games and features work seamlessly in a mobile browser. No separate app needed — your browser gives you the full experience.

Yes, ezcash bd is completely secure. We use SSL/TLS 256-bit encryption. User information and financial data are stored on protected servers. Automated security systems are always active to detect any suspicious activity.

Change your password immediately. Log out of all active sessions. Contact support and explain the situation in detail. If necessary, request a temporary account suspension. Never share your password with anyone again.

A strong password should have: at least 8 characters, a mix of uppercase and lowercase letters, numbers, and special characters (!, @, #). Avoid using your name, date of birth, or phone number as a password.

Always access the site through the correct URL (ezcashbd.im). Do not click on unfamiliar links. EzCash BD will never ask for your password via message or email. If you receive anything suspicious, report it to support immediately.

ezcash bd does not sell or share your personal information with any third party. Only the information necessary for payment processing may be shared with the relevant service provider. For more details, Privacy Policy Read.