EzCash BD Privacy Policy — Your Information Is Safe With Us

1What Information We Collect

When you register and use EzCash BD's services, we collect certain personal information. Without it, we cannot provide a safe and reliable experience.

1.1 Registration Information

The following information is collected when you create an account:

1.2 KYC Verification Information

Additional information may be required through the KYC process to ensure secure payments and withdrawals:

• National ID (NID) number and photo.
• Passport or driving licence (as an alternative).
• Verifying ownership of a mobile banking account.

1.3 Automatically Collected Information

While using the platform, certain technical information is collected automatically:

• IP address and device information.
• Browser type and operating system.
• Which pages you visited on the platform and how long you spent on them.
• Login time and location (for security purposes only).

2How Your Information Is Used

EzCash BD uses your information only for specific, legitimate purposes. Here is what we do with your data:

2.1 Account & Service Management

• Creating, verifying, and maintaining your account.
• Processing deposit, withdrawal, and betting transactions.
• Managing bonus and promotion offers.
• Providing customer support and resolving complaints.

2.2 Security Assurance

• Prevention of fraud and money laundering.
• Detecting multiple accounts.
• Monitoring suspicious transactions.
• Detecting unauthorized access to your account.

2.3 Service Improvement

We analyze your usage patterns to improve the platform experience. Your identity is never revealed in this process — all data is anonymized for statistical purposes only.

2.4 Communications

• Important account updates and security alerts.
• Transaction confirmation messages.
• Promotions and bonus offers (you can opt out at any time).

3Data Sharing Policy

EzCash BD does not sell your personal information to any third party. However, limited data sharing may be necessary in certain circumstances:

3.1 Payment Processors

To process deposits and withdrawals, necessary transaction details are shared with approved payment gateways including bKash, Nagad, and Rocket. This information is used solely for payment processing purposes.

3.2 Legal Obligations

We may be required to provide information in accordance with applicable laws in Bangladesh or in response to a valid request from a government authority. In such cases, we will make every effort to notify you in advance where possible.

3.3 What We Will Never Do

• Selling your data to advertising companies.
• Transferring your data to unauthorized third parties.
• Using your data for marketing purposes without your consent.
• Sharing data with political or religious organisations.

4Cookies & Tracking Policy

EzCash BD uses cookies to enhance your platform experience. Cookies are small files stored in your browser.

4.1 Cookie Types

4.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features, including login, to stop working.

5Data Protection Methods

EzCash BD employs multiple layers of security to protect your privacy. We don't just say it — we back it up technically to ensure your data stays safe.

5.1 Technical Security

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Regular reviews conducted by external experts.

5.2 Organizational Security

• Strict access controls — only authorized personnel can access your data.
• All staff have signed confidentiality agreements.
• In the event of a data breach, members will be notified within 72 hours.

5.3 Data Retention Period

Your data is retained for as long as your account remains active. Upon account closure, a minimum set of data may be kept for up to 5 years to meet legal requirements, after which it is permanently deleted.

6Your Rights

Every EzCash BD member has fundamental rights over their own data. Contact our support team to exercise any of these rights.

6.1 Right to Access Your Data

You can request to see all the information we hold about you at any time — either through your account settings or by contacting our support team.

6.2 Right to Correction

If you notice any of your information is incorrect or outdated, you can request a correction. Updates are typically processed within 48 hours.

6.3 Right to Deletion

After closing your account, you may request that your data be deleted. However, certain information must be retained for a specified period due to legal and regulatory requirements.

6.4 Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time. This will not affect important account notifications.

7Third-Party Services

EzCash BD uses certain third-party technologies on its platform to maintain and ensure service quality.

7.1 Payment Gateway

Approved payment systems including bKash, Nagad, and Rocket operate under their own privacy policies. While EzCash BD processes transactions through these services, payment information is not stored on our own servers.

7.2 Analytics Tools

We use anonymized user data to analyze platform performance. No personally identifiable information is included in this data.

7.3 External Links

If any page on EzCash BD contains links to external websites, we are not responsible for those sites' privacy practices. Please review their own privacy policies before using any third-party site.

8Contact & Complaints

For any questions, complaints, or requests regarding our privacy policy, contact us directly. EzCash BD's dedicated privacy team will handle your matter with care.

8.1 Contact Methods

• Email: privacy@ezcashbd.im
• Support Email: support@ezcashbd.im
• Live Chat: Click the chat button at the bottom right of the platform.
• Response time: Average response time is 2 minutes on live chat and within 24 hours by email.

8.2 Policy Change Notifications

If we make any significant changes to this Privacy Policy, we will notify you in advance via your registered email and platform notifications. Continued use of the platform after the changes takes effect will be considered acceptance of the updated policy.

For more information, visit our FAQ Page and Terms & Conditions View the page.